Simplify your Ask a Librarian, Text a Librarian, IM a Librarian, and knowledge base virtual reference services by combining them within a single software solution. Only want one of these types of virtual reference services? With LibraryH3lp, you can pick and choose the communication channels that work best for your patrons. Multi-operator staffing is seamless, including transfer of chats between librarians.
Although LibraryH3lp was originally created for library virtual reference services, our live chat & FAQ software can also be used at non-profits and educational institutions. Any organization that has a need to communicate with patrons via web, text message, or IM will find LibraryH3lp to be a powerful all-in-one solution. Are you at an institution whose library already uses LibraryH3lp? You can use it too at no additional cost under the same site license!