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Libraries & Consortia

Simplify your Ask a Librarian , Text a Librarian , IM a Librarian , and knowledge base virtual reference services by combining them within a single software solution. Only want one of these types of virtual reference services? With LibraryH3lp, you can pick and choose the communication channels that work best for your patrons. Multi-operator staffing is seamless, including transfer of chats between librarians.

Non-profits & Education

Although LibraryH3lp was originally created for library virtual reference services, our live chat & FAQ software can also be used at non-profits and educational institutions. Any organization that has a need to communicate with patrons via web, text message, or IM will find LibraryH3lp to be a powerful all-in-one solution. Are you at an institution whose library already uses LibraryH3lp? You can use it too at no additional cost under the same site license!


Need after hours virtual reference coverage?

Chatstaff, founded by NCknows Coordinator Phil Blank and librarian Pam Sessoms, is a new service designed to offer backup and after hours coverage for virtual reference. Staffed by MLS-level librarians, Chatstaff works with your LibraryH3lp-based service, flexibly covering select hours or 24/7. Learn more >>


Who is using LibraryH3lp? Over 600 libraries, including...

current LibraryH3lp customers