About LibraryH3lp
Understanding the System
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Users and Queues
IM Gateways
SMS Gateways and Mobile Technologies
Profile Pages and Queue Avatars
Jabber clients: how librarians answer
chats.
What if more than one librarian is available?
Transfers
Send Files
Transcripts and Reports
Changing Passwords
Facebook Integrations
I'll be honest. This is too much! I'm terribly confused.
About the Widget
Widget Customization
Troubleshooting
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User assigned to queue does not bring queue online
Newly-created queue not visible in Monitor Activity/Reports
Librarians' webchat client disconnects
I clicked Auto-Buddy, but my users cannot all see each other.
Jabber gateway not working
Admin site fails while using webchat client
Simulating multiple webchat widget patrons.
Testing the librarians' webchat client
Patrons can send files to me from the widget, but I can't send files to patrons.
Ending chats, or why are there so many multi-part chats in my reports?
Sometimes we get weird new, blank message windows?
What happens to my pages if LibraryH3lp crashes?
Presence API, about jQuery, and code.