Profile pages give your librarians context and make use of your administrative hierarchy. In most cases, you will provide more generic information at the highest level and more specific information at the queue level. The profile page shown to your librarian operators during a chat will pull all of the data for the relevant queue, plus any other data provided on the way up your admin hierarchy.
The profile pages are wiki-like. Blank lines will result in paragraphs automatically. To create links and provide basic formatting like bold, italics, and lists, you can use basic HTML tags or Markdown syntax.
Profile pages can be very useful in collaborative services as a way to provide metadata to librarians from other institutions. You can also pass a queue name as an argument in order to display a profile for a queue other than the one the patron is chatting with. For example, the following code will display the profile page for the my-specific-library queue even though the chat is coming in over the our-collaboration queue:
http://libraryh3lp.com/chat/our-collaboration@chat.libraryh3lp.com?skin=4475&profile=my-specific-library
Queue avatars give a graphical identity to your queues. This can be helpful for giving your librarians a visual queue for where the patron is coming from.
In the webchat client, librarians access the profile page by clicking the queue avatar. If no queue avatar is set, the following default avatar is provided:
Here is an example queue avatar (cell phone icon):
Queue avatars are set in the queue properties, in the users and queues tab of the admin interface. The image will display at 40 x 40 pixels, but if you provide an image with different dimensions, it will get scaled to 40 x 40 automatically.
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