Privacy is a top priority
- Each chat can be secured via SSL encryption.
- By default, chat transcripts are not saved. But you may elect to save them if your local policy allows.
- Saved transcripts can be downloaded to your local storage.
- Saved transcripts can be deleted individually or in bulk.
- All identifying patron data can be anonymized, leaving only statistical metadata for you to analyze.
Unify patron support services
- Add live chat to your website with customizable widgets.
- Create a mobile-friendly chat widget for your mobile website.
- Integrate SMS chat for mobile patrons.
- Integrate your public IM identities on popular networks, including Google Talk, AIM, Yahoo!, and MSN Messenger.
- Build a searchable knowlege base of FAQs.
- Integrates with LibGuides!
Leverage built-in collaboration tools
- Get your staff communicating. With unlimited concurrent operators, you can easily give all your staff IM accounts.
- Tag and e-mail chat transcripts for follow-up.
- Works with your current e-mail reference system.
- With chat transfer, staff can work together to satisfy patrons.
- Create powerful workflows. Group staff by expertise and dynamically direct patrons to operators based on expertise.
Ultra-flexible staffing
With LibraryH3lp, you can use most any computer or smart device to answer patron chats, IM, and text messages.
- Staff from your desktop or laptop.
- Staff from your smartphone or tablet, including your iPhone, Android phone, iPad or Kindle Fire.
- Plus, you can use any XMPP account you already to have to staff LibraryH3lp, like Google Talk!
- Backup staffing also available when you're offline!
