Fine-tune customer service with customized workflows and collaboration tools
Get everyone chatting with unlimited
between in-house staff, remote workers, and organizational partners. Chat one-on-one or in group conference rooms.
Direct incoming chats to a specific group of staff. Then place chat boxes for your groups strategically on your website, to connect guests to the best resource for their needs. Strategic placement also helps you discover where guests are finding and using your service.
Each incoming chat for a group can have it's own custom avatar and reference profile. Avatars are a great visual hint to staff for where the guest is coming from. Profiles contain useful information for your staff can reference when answering chats; store shared credentials, common links, assignment hints & more.
Tag chats for email follow-up, forward guest inquiries from your LibraryH3lp-powered FAQ, and more.