We use the XMPP (Jabber) chat protocol for chat, not a proprietary, closed method. There are tons of staffing software options, including mobile. Each subscription includes unlimited concurrent user accounts.
In a world of many online customer service options, LibraryH3lp stands out as a trusted and modern software platform reflecting years of hands-on experience and feedback from clients. Every aspect of the system is designed for efficiency, flexibility, expansion, and innovation.
We believe you deserve tools that help you tailor online services, not hinder you with artificial restrictions. We also believe that better doesn't always mean more expensive and that libraries, educators, and non-profits deserve quality tools offered at reasonable price points.