Chat & Texting
Unlimited multi-operator chat for better real-time communication. Built-in mobile support, including optional texting. Full API for custom integrations.
LibraryH3lp is software used by libraries, educators, and non-profits for better customer service.
Try it FREE for 90 days
No risk, no obligation, no feature restrictions
Provide a 24/7 self-service online knowledge base. Standalone or embed in any web page.
LibraryH3lp is software used by libraries, educators, and non-profits for better customer service.
Everything you need for better customer service communication
Knowledge Base
Unlimited knowledge bases for better self-help. Standalone or embeddable in any web page. Built-in mobile support. Have an old knowledge base? Import it!
Unlimited email for better follow up. Transition from chat to email or start there. Shared mailboxes keep all emails organized, labeled, and in one place.
Libraries, Educators, and Non-profits
Not just for libraries
LibraryH3lp was first created for libraries, but is also available to any non-profit or educational organization. There are a growing number of university departments using LibraryH3lp. Advising, admissions, student services, IT, and peer counseling departments, just to name a few. Does your library use LibraryH3lp? You can share a subscription at no additional cost or opt to get a separate subscription at a reduced rate.
Why LibraryH3lp?
Powerful customer service software platform
LibraryH3lp is a trusted and modern software platform reflecting years of hands-on customer service experience and feedback from clients. Every aspect of the system is designed for efficiency, flexibility, expansion, and innovation. We believe that better doesn't always mean more expensive and that libraries, educators, and non-profits deserve quality tools offered at reasonable price points. You get unlimited user accounts, chats, email, and knowledge bases with a choice of servers located in North America, Europe, and Asia/Pacific. More
Who uses LibraryH3lp? Over 750 organizations, including...
Take the first step toward better customer service today
Try it FREE for 90-days
No risk, no obligation, no feature restrictions
Right-click to download a PDF overview of LibraryH3lp
New! Ask a Librarian mobile app
A
completely free
mobile app that connects patrons to all of your library's reference services, including chat, texting, email, and frequently asked questions. All libraries and library consortia -- not just LibraryH3lp subscribers -- are invited to participate.