Chat, Screensharing, SMS
Unlimited chat and screensharing for guest live help. Privacy-first, accessible, and mobile-friendly. Optional SMS add-on for texting with guests.
The premier software platform used by libraries, educators, and non-profits for excellent customer service.
Take a Tour
Toolkit for customer service excellence
Guests help themselves any time using your online knowledge base filled with FAQs.
The premier software platform used by libraries, educators & non-profits for excellent customer service.
Everything you need for excellent customer service
Knowledge Base / FAQ
Unlimited knowledge bases for guest self-help. Standalone or embeddable in any web page. Built-in mobile support. Have an old knowledge base? Import it!
Shared Email
Unlimited email for guest communication and chat follow up. Shared mailboxes keep emails organized and accepts info from web forms.
What makes LibraryH3lp special?
High quality, effective backup chat coverage
Offer your patrons help whenever and wherever. Our backup staffing partner, Chatstaff, offers 24×7, after-hours, and true backup options. Chatstaff librarians are ALA-accredited and have years of experience providing virtual reference service to academic and public patrons, within the scope of their library's resources. Chatstaff boasts an impressive median response time of 12 seconds. More
Everything you need to excel
LibraryH3lp is a trusted and modern software platform reflecting years of hands-on customer service experience and feedback from customers just like you. Every aspect is designed for efficiency, flexibility, expansion, and innovation. We believe that excellence doesn't need to come with a big price tag and that libraries, educators, and non-profits deserve quality tools at affordable price points. You get unlimited user accounts, chats, screensharing, email, and knowledge bases with a choice of servers located in North America, Europe, and Asia/Pacific. More
Made for educators and non-profits too!
Not just all about libraries
Though LibraryH3lp was originally created for libraries, the platform has evolved to address the needs of non-profit or educational organizations.
For example, many university departments beyond the library use LibraryH3lp -- advising, admissions, student services, IT, and peer counseling departments, just to name a few. Does your library use LibraryH3lp? You can share a subscription or set up your own subscription at a reduced rate.
Who uses LibraryH3lp? Over 800 organizations, including...
Get the tools you need to make your customer service excel today.
Try FREE for 90-days
No risk, no restrictions, no-brainer
Right-click to download a PDF overview of LibraryH3lp
Ask a Librarian mobile app
A
completely free
mobile app that connects patrons to all of your library's reference services, including chat, texting, email, and frequently asked questions. All libraries and library consortia -- not just LibraryH3lp subscribers -- are welcome to participate.