Try our partner, Chatstaff

Chatstaff has extensive experience with both academic and public libraries. Chatstaff is flexible to your needs, covering 24/7 or only select hours, saving you resources. Chatstaff also helps you implement your service, generate reports, and more.

Tired of 2 minute wait times? Today’s online patrons don’t want to wait for a response, and often leave if the wait seems too long. That’s why Chatstaff is careful to keep staffing levels high enough to maintain an average wait time of less than 12 seconds.

  • Staffed by professional MLS librarians
  • Experienced with both academic and public libraries
  • Flexibly covers 24/7 or select hours
  • Deliver consistent quality & effective service
  • Helps implement & monitor your service
  • Chatstaff is priced separately from LibraryH3lp



Expand your virtual reference coverage Learn more about Chatstaff or Request a Quote