Professional Backup Staffing
Our partner, Chatstaff, has extensive experience with both academic and public libraries. Chatstaff is flexible to your needs, covering 24/7/365 or select hours. Chatstaff also helps implement your service, process analytics, maintain FAQs, and more.
Tired of 2 minute wait times? Today’s online patrons don’t want to wait for a response, and often leave if the wait seems too long. That’s why Chatstaff is careful to keep staffing levels high enough to maintain an average wait time of under 10 seconds.