LibraryH3lp Pricing

Open and affordable pricing with no hidden fees or gotchas.

1 Year Base Subscription

Unlimited access to chat, sharing, email, and FAQ modules.
Visit the account page in the dashboard to subscribe or renew.

Academic Institutions
Cost Student FTE
$235 1,000 or fewer
$315 1,001 - 2,500
$395 2,501 - 5,000
$475 5,001 - 10,000
$555 10,001 - 15,000
$635 15,001 - 20,000
$715 20,001 - 25,000
$795 25,001 - 30,000
$875 30,001 - 35,000
$955 35,001 - 40,000
$1035 40,001 - 45,000
$1115 45,001 - 50,000
$1275 50,001 - 60,000
$1435 60,001 - 70,000
Public Libraries
Cost Service Population
$235 10,000 or fewer
$315 10,001 - 25,000
$395 25,001 - 50,000
$475 50,001 - 100,000
$555 100,001 - 150,000
$635 150,001 - 200,000
$715 200,001 - 250,000
$795 250,001 - 300,000
$875 300,001 - 350,000
$955 350,001 - 400,000
$1035 400,001 - 450,000
$1115 450,001 - 500,000
$1275 500,001 - 600,000
$1435 600,001 - 700,000

Email us to request a quote for larger populations, special circumstances, or consortia.

OPTIONAL SMS (Texting) Add-on

Add to any base subscription.
Email us to request a no-risk trial.

$2 / month per phone number
(deducted monthly from package balance)
Package Size Cost per Text Message*
$50 - $249 3 cents
$250 - $499 2½ cents
$500 - $4999 2 cents
$5000 - $9999 1½ cents
$10000+ 1 cent

Detailed SMS pricing info...

  • SMS packages do not expire and roll over from year to year.
  • Voice phone calls placed to a texting number can be optionally forwarded to another phone number. Each connected minute is priced as a text message at the package rate.
  • Many of our customers get through a full year of texting with the $50 package when used for question-answer (reference) interactions. Texting used for circulation or curbside pickup purposes will increase use rates.
  • Texting will continue to work even if balance goes negative, giving you time to purchase a new package without service interruption and without penalty.
  • The SMS add-on is available to clients in North America, most of South America, most of Europe, Australia, and more.

OPTIONAL Backup Staffing through Chatstaff

Add to any base subscription.

Backup staffing for LibraryH3lp is provided by our partner, Chatstaff, and your backup staffing coverage is invoiced separately through Chatstaff. Chatstaff is flexible to your needs, covering 24/7/365 or select hours. Pricing is based on contact hours, which is the time their librarians spend with your patrons.

Interested in giving LibraryH3lp a try?

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Fully featured, no risk, no obligation. No brainer.