Provide Text a Librarian virtual reference services for patrons on-the-go

Why stop with Ask a Librarian on your website? Create a Text a Librarian SMS reference service with LibraryH3lp. Text messaging offers mobile patrons all of the benefits of live chat without being tied to a website. Not all patrons can browse your website on their phone, but most can text.

Mobile patrons text questions to your dedicated Text a Librarian number. And you provide instant answers, links to articles and references, and more to patrons instantly.

And LibraryH3lp combines text messaging with mobile website chat, mobile searchable FAQs, and IM network integrations, creating a powerful mobile toolkit that is makes it easy to connect with patrons on-the-go.

Take a tour of LibraryH3lp

  • Unlimited chat, knowledge bases, email, and users
  • Inexpensive text messaging
  • Ultra-flexible staffing
  • Works with LibGuides, EBSCO, Summon, Boopsie
  • Privacy is top priority
  • Professional back-up staffing through Chatstaff


Get the tools you need to make your customer service excel today.
Try FREE for 90-days
No risk, no restrictions, no-brainer

Right-click to download a PDF overview of LibraryH3lp

Ask a Librarian mobile app icon

Ask a Librarian mobile app