Meet our partner, Chatstaff!

Chatstaff has extensive experience with both academic and public libraries. Chatstaff is flexible to your needs, covering 24/7/365 or select hours. Chatstaff also helps implement your service, process analytics, maintain FAQs, and more.

Tired of 2 minute wait times? Today’s online patrons don’t want to wait for a response, and often leave if the wait seems too long. That’s why Chatstaff is careful to keep staffing levels high enough to maintain an average wait time of under 12 seconds.

  • Staffed by ALA-accredited librarians, not students.
  • Years of experience serving both academic and public libraries.
  • Create your own back-up schedule or go all in with 24/7/365.
  • Knows how to work with your resources and places focus on licenced resources.
  • This is not a reference co-op, so you do not need to contribute coverage in order to get backup staffing.
  • Chatstaff is priced separately from LibraryH3lp



Expand your virtual reference coverage Learn more about Chatstaff or Request a Quote