LibraryH3lp Tour

You'll always be there when your customers need help.
Chat and texting for instant help when you are online.
Professional backup staffing, FAQ, and email when you aren't.

Web Chat

  • Customizable look and feel
  • Accessible via assistive technology
  • Automatic mobile device support
  • Proactive chat invitations

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Professional Backup Staffing

  • Staffed by MLS librarians
  • Coverage up to 24/7/365
  • Highly trained and effective
  • Expertise in licensed resources

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Sharing Tool

  • Screenshare and see the guest's screen
  • Annotate screenshots as snapshots
  • Illustrate workflows with screencasts
  • No downloads or plugins required

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FAQ Knowledgebase

  • Public or staff-only access
  • Automatic mobile device support
  • Standalone or embed in other pages
  • Free import and design service

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Email

  • Great for chat follow ups
  • Receive info from web forms
  • Shared mailboxes for coordination
  • Organize & categorize with tags

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Text Messaging

  • Dedicated phone number
  • After-hours auto-reply
  • Voice call forwarding
  • Integrates with email and chat

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Privacy-First & Secure

  • Chat is encrypted
  • We do not track
  • You control how much info is stored
  • Off the record chat between staff

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Plays well with others

  • Use with any CMS, LibGuides
  • Use with mobile apps, Boopsie®
  • Embed chat in EBSCO, Summon®
  • API for custom integrations

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Ultra-flexible staffing

  • No downloads, nothing to install
  • Use a browser on your computer
  • Use your favorite Jabber client
  • Unlimited staff user accounts

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Interested in giving LibraryH3lp a try?

Try LibraryH3lp FREE for 90 days

Fully featured, no risk, no obligation. No brainer.