You'll be there when your customers need help


live website chat
Web chat
  • Customizable look and feel
  • Accessible via assistive technology
  • Automatic mobile device support
  • Proactive chat invitations
Privacy-first & Secure
  • Chat messages encrypted
  • Transcript storage is optional
  • Delete stored transcripts any time
  • Off the record chat between staff
screensharing and snapshots
Screensharing / Snapshots
  • With screensharing, you see what the guest sees in real time.
  • Annotate and share screen snapshots or images with guests.
optional text messaging
Text messaging
  • Dedicated phone number
  • After-hours auto-reply
  • Voice call forwarding
  • Integrates with email and chat
knowledge base short screenshot
Knowledge Base / FAQ
  • Public or staff-only access
  • Automatic mobile device support
  • Standalone or embed in web page
  • Free import and design service
email screenshot
  • Great for chat follow ups
  • Receive info from web forms
  • Shared mailboxes for coordination
  • Organize & categorize with tags
Back-up staffing
  • For libraries only
  • Staffed by MLS librarians
  • Select schedule up to 24/7/365
  • Optional through Chatstaff
Plays well with others
  • Use with any CMS, LibGuides
  • Use with mobile apps, Boopsie®
  • Embed chat in EBSCO, Summon®
  • API for custom integrations
ultra-flexible staffing
Ultra-flexible staffing
  • No downloads, nothing to install
  • Use a browser on your computer
  • Use your favorite Jabber client
  • Unlimited staff user accounts


Get the tools you need to make your customer service excel today.
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Right-click to download a PDF overview of LibraryH3lp

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